Visitors to our website

When someone visits cbneurope.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by CBN

You can read more about how we use cookies on our Cookies page.

What information do we collect

We may collect the following information:

  • Information about how you use our website and actions that you take on it.
  • Contact information, such as, your name, title, address, email address and phone number.
  • Demographic information such as your preferences and interests.
  • Other information relevant to surveys and/or offers.
  • Donation and purchase history (we have a legal obligation to keep this).
  • Any other information that you submit to us through the website through form submissions or comments posted.

What do we do with the information we gather

We require this information to understand your needs and provide you with a better service, and also but not limited to the following reasons:

  • Internal record keeping.
  • We may use the information to improve our communications, services and products.
  • We may periodically send ministry updates, promotional emails about new products, special offers or other information which we think you may find interesting using the contact information which you have provided.
  • From time to time we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise our websites and other communications according to your interests.
  • We will never share your data with other organisations unless we outsource part of our processes to trusted parties (third party providers).

Data Storage

We use a third party database provider, Salesforce, to store and manage most of our personally identifiable information. The Salesforce have some of the highest accreditations available for technical and organisational data security. This means that data your data is kept safely under lock and key. For more information, please see Salesforce’s compliance information.

WP Engine

We use a third party service, WP Engine, to host our website and store much of the personal information that this site collects. This service has an EU-US Privacy Shield certification. This means that they have exceptional standards of data protection in compliance with UK and EU regulations, keeping your data safe. For more information, you can see WP Engine’s privacy notice here.

Email Subscribers

We use a third party provider, MailChimp, to deliver our email updates and promotion. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our emailing. For more information, please see MailChimp’s privacy notice.

We will only email you with content that you have consented to receive or is directly related to a product or service which you have purchased or subscribed, or a donation that you have made.

If you are receiving emails that you don’t want, you can stop them simply by clicking the unsubscribe button at the bottom of all our emails. Some emails such as donation confirmations and purchase receipts are automatically generated and cannot be unsubscribed from.

We may also use your email address to send you messages and promotions we think you might like through social media services such as Facebook, Instagram and the Facebook Audience Network.

Facebook

At CBN we don’t want to send you generic communications. We want to send you tailored messages and promotions that we think you will be interested in. To do this, our website uses a Facebook Tracking Pixel. This is a small piece of code on our website that tells Facebook what pages on our website you have visited and logs actions that you may have taken, such as making a purchase through our store or signing up for our email list. We can then use this information to send you relevant communications at the right time. To find out more about what information is collected and how it is used see the Facebook Data Policy.

To opt-out, log into facebook and go to www.facebook.com/ads/preferences. If you are not on facebook you can block third party cookies in your browser settings. For more information visit the Digital Advertising Alliance website.

People who contact us via social media

We use a third party provider, Hootsuite to manage our social media interactions. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.

People who call our helpline

When you call the CBN’s helpline we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness. We only record calls with your consent. If your call is recorded, it will only be used for training and monitoring purposes. All call recordings are stored securely and deleted after ninety days.

People who email us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. We may also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

People who use CBN services

CBN’s offers various services to the public. We use a third party to deal with some publication requests such as Reach Magazine and Power for Life, but they are only allowed to use the information to send out the publications.

All orders from the cbneurope.com store are fulfilled by CLC International. In order to complete your order we need to share some of your data with them. However, CLC are only allowed to use your data for the purpose of fulfilling your order.

We have to hold the details of the people who have requested a service in order to provide it. However, we only use these details to provide the service the person has requested and for other related purposes including but not limited to informing you of other services or promotions we think you might be interested in. We may also use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received.

When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

Donations and purchases

Under UK law, we have a requirement to securely hold a record of your donation or purchase for 6 years plus the current financial year.

Complaints or queries

CBN tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of CBN’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

If you want to make a complaint about the way we have processed your personal information, you can contact us at: [https://www.cbneurope.com/contact/].

Access to personal information

CBN tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
– give you a description of it;
– tell you why we are holding it;
– tell you who it could be disclosed to; and
– let you have a copy of the information in an intelligible form.

To make a request to CBN for any personal information we may hold you need to put the request in writing, addressing it to our Regional Director, or writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Regional Director.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

This privacy notice is subject to change. Please check back to ensure you stay updated on how we use your data.

How to contact us

If you want to request information about our privacy policy you can email us or write to:

The Regional Director
CBN Europe
PO Box 700
Hereford
HR1 9EW
United Kingdom

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