Charity Terms and Conditions:

Donations. 

Every donation you give to the ministry of CBN, Orphans Promise, Operation Blessing or to the Superbook Project is a completely voluntary donation with no expectation on the ministry of CBN to provide any benefits in return. Any resources that are made freely available through our ministry may by no means be considered to be an incentive to give – and are purely provided by the ministry of CBN as a blessing and ministry resource, in line with our charities purpose, objectives and goals.

Refunds.

Donations made by Direct Debit are covered by the Direct Debit Guarantee.

Where a donor requests the return of all or part of a one-off donation made to CBN UK, the decision will be made on a case by case basis, taking into account the following considerations:

• If the donation was made by credit or debit card within the previous seven days in response to an appeal by a professional fundraiser

• The terms and conditions of the gift provide for it to be returned in particular circumstances which have demonstrably been met

• The law specifically provides for the gift to be returned in particular circumstances

• It is by way of an ex‐gratia payment to discharge a compelling moral, but not legal, obligation

This policy complies with the guidelines set out by the Institute of Fundraising.

Cancellations.

Monthly donations to the ministry of CBN UK can be cancelled at any time without the need to give a reason. We would appreciate however for any feedback or more information on the decision to cancel support – allowing for an opportunity to resolve any reasons for the cancellation within our power and ability.

Sales.

When purchasing items through our ministry that are available in our (online) shop, you are making a donation to the ministry of CBN. All proceeds of shop sales will be used for the broadcasting of the Gospel and provide humanitarian relief.

Returns

Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all of our orders with care, we think you’ll be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we’ll gladly replace them.

Returns Policy:

NOTE: Any return that does not comply with the below policy will be subject to a significant restocking fee, at our discretion. We are unable to return any items back to you that have been returned to us, which do not meet the below return guidelines. 

Items that qualify for a return are: 

Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.) if postmarked within 30 days of receipt and received in original, sellable condition will be issued an exchange or refund of merchandise cost only. We cannot reimburse shipping or postage costs for returns which fall into this category. 

CDs, DVDs or other media may only be returned for refunds if UNOPENED. If opened, they may be returned only for replacement with the same item if the original is damaged. 

Defective, Incorrect or Damaged Items 

Any defective, incorrect or damaged item may be returned, if postmarked within 30 days of receipt, via the UK Postal Service, using standard shipping method.

Shipping & Handling

All shipment of CBN resources on this website are sent from the UK to residential and business addresses in the United Kingdom, Republic of Ireland and Europe. We aim to ship orders on the same day or next day, using standard delivery option (UK: 2 to 3 days delivery / Europe: up to 5 working days). Shipment prices on our shop items are included in the donation amount (UK and Europe only).

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