Charity Terms and Conditions:

Donations. 

Every donation you give to the ministry of CBN, Orphans Promise, Operation Blessing or to the Superbook Project is a completely voluntary donation with no expectation on the ministry of CBN to provide any benefits in return. Any resources that are made freely available through our ministry may by no means be considered to be an incentive to give – and are purely provided by the ministry of CBN as a blessing and ministry resource, in line with our charities purpose, objectives and goals.

Refunds.

Donations made by Direct Debit are covered by the Direct Debit Guarantee.

Where a donor requests the return of all or part of a one-off donation made to CBN UK, the decision will be made on a case by case basis, taking into account the following considerations:

• If the donation was made by credit or debit card within the previous seven days in response to an appeal by a professional fundraiser

• The terms and conditions of the gift provide for it to be returned in particular circumstances which have demonstrably been met

• The law specifically provides for the gift to be returned in particular circumstances

• It is by way of an ex‐gratia payment to discharge a compelling moral, but not legal, obligation

This policy complies with the guidelines set out by the Institute of Fundraising.

Cancellations.

Monthly donations to the ministry of CBN UK can be cancelled at any time without the need to give a reason. We would appreciate however for any feedback or more information on the decision to cancel support – allowing for an opportunity to resolve any reasons for the cancellation within our power and ability.

Sales.

When purchasing items through our ministry that are available in our (online) shop, you are making a donation to the ministry of CBN. All proceeds of shop sales will be used for the broadcasting of the Gospel and provide humanitarian relief.

Returns

Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all of our orders with care, we think you’ll be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we’ll gladly replace them.

Returns Policy:

NOTE: Any return that does not comply with the below policy will be subject to a significant restocking fee, at our discretion. We are unable to return any items back to you that have been returned to us, which do not meet the below return guidelines. 

Items that qualify for a return are: 

Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.) if postmarked within 30 days of receipt and received in original, sellable condition will be issued an exchange or refund of merchandise cost only. We cannot reimburse shipping or postage costs for returns which fall into this category. 

CDs, DVDs or other media may only be returned for refunds if UNOPENED. If opened, they may be returned only for replacement with the same item if the original is damaged. 

Defective, Incorrect or Damaged Items 

Any defective, incorrect or damaged item may be returned, if postmarked within 30 days of receipt, via the UK Postal Service, using standard shipping method.

Shipping & Handling

All shipment of CBN resources on this website are sent from the UK to residential and business addresses in the United Kingdom, Republic of Ireland and Europe. We aim to ship orders on the same day or next day, using standard delivery option (UK: 2 to 3 days delivery / Europe: up to 5 working days). Shipment prices on our shop items are included in the donation amount (UK and Europe only).

Free Prize Draw Terms and Conditions

  • By entering the prize draw you are agreeing to these prize draw terms and conditions.
  • The prize draw is being run by CBN Europe.


1. Eligibility to enter 
A. The prize draw is open to entrants of all ages. (CBN Europe staff members are excluded from the draw). Entrants under 18 must get consent from their parent(s) or legal guardian(s) before entering. The parent(s) or legal guardian(s) of entrants under 18 agree to these Terms and Conditions on behalf of the entrant.

B. In entering the prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win.

C. A maximum of one entry per individual is permitted.

D. The prize draw is free to enter.

2.How to enter 
A. The prize draw will run until 11:59pm on the date specified in the promotion, subject to section 8.A.

B. To enter the prize draw simply subscribe to our mailing list via our website: https://www.cbneurope.com

C. CBNE will not accept responsibility if contact details provided are incomplete or inaccurate.


3. The prize 
A. The prize will be specified at the time of promotion subject to section 8.A

B. The winner will be drawn at random.

C. The prize is non-exchangeable, non-transferable and no cash alternatives will be offered.

D. We reserve the right to substitute prizes with another prize of equal or higher value if circumstances beyond our control make it necessary to do so.

E. The decision of CBNE regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.


4. Winner announcement 
A. The winner will be notified via the email provided during subscription.

B. CBNE will attempt to contact the winner by email up to two times.

C. If the winner does not respond to the emails notifying them of their win within 14 days of the second email, they will lose their right to the prize, and CBNE reserves the right to choose and notify a new winner.


5. Receipt of the prize
A. Please allow 14 days for delivery of the prize or alternative collection or delivery arrangements may be made through mutual agreement.


6. Data protection and publicity 
A. You consent to any personal information you provide in entering the prize draw being used by CBNE for the purposes of administering the prize draw, and for those purposes as defined within our privacy notice.

B. All entrants may apply for details of the winning participant by contacting us at info@superbook.org.uk. 

C. The winner agrees to the release of their first name to any other prize draw participants if requested via CBNE. 

D. An announcement of the winners first name will be made via CBNE’s Superbook email marketing.

E. All personal information shall be used in accordance with CBNE’s Privacy Notice.


7. Limitation of Liability 
A. CBNE does not accept any liability for any damage, loss, injury or disappointment suffered by any entrants as a result of either participating in the prize draw or being selected for a prize, save that CBNE does not exclude its liability for death or personal injury as a result of its own negligence.


8. General 
A. CBNE reserves the right to cancel the prize draw or amend these terms and conditions at any time, without prior notice.

B. The prize draw and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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